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Accessibility Statement

This accessibility statement applies to the North Wales CHC website: www.northwaleschc.wales

We are committed to making sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs. To do this, you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver.

We have also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

This website has been built by the NHS Wales Informatics Service and is run by the North Wales CHC.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Parts of some pages may not work well with Assistive Technologies such as screen readers
  • Some menus are not fully accessible
  • Some buttons and links do not have accessible descriptions
  • Some pages contain text that has poor colour contrast
  • Some pages contain headings that are not logically ordered
  • Some pages are not fully usable with the keyboard
  • Some pages have an illogical focus order
  • Secondary menu items change order when an item is selected
  • Some forms have error messages or labels that are not clear
  • Some moving content cannot be paused or stopped

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact us: Email

We will consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, please contact us: Email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website's accessibility

The North Wales CHC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below. 

Non-compliance with the accessibility regulations

Whilst we endeavour to meet ‘WCAG 2.1 AA’ we currently have the following Non-compliance issues:

  • Some menus and parts of some pages are marked up in a way that may make them confusing when accessed using Assistive Technologies.  This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value Level A
  • An empty menu is present on some pages.  This fails WCAG 2.1 success criterion 4.1.1 Parsing Level A, and WCAG 2.1 success criterion 4.1.2 Name, Role, Value Level A
  • The button used to clear any text entered in the search box does not have an accessible label.  This fails WCAG 2.1 success criterion 4.1.2 Name, Role, Value Level A
  • The button/link used to switch language presents a different, less specific, label to Assistive Technologies than to visual users. This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions Level A
  • Some text does not have enough contrast with its background. This fails WCAG 2.1 success criterion 1.4.3 Contrast (Minimum) Level AA
  • Headings on some pages are not in a logical nested order. This fails WCAG 2.1 success criterion 1.3.1 Info and Relationships Level A
  • Some parts of some pages are not fully usable with the keyboard. This fails WCAG 2.1 success criterion 2.1.1 Keyboard Level A
  • Some elements have an illogical focus order.  This fails WCAG 2.1 success criterion 2.4.3 Focus Order Level A
  • Secondary menu items change order when an item is selected.  This fails WCAG 2.1 success criterion 3.2.3 Consistent Navigation Level AA
  • Some forms have error messages or labels that are not clear.  This fails WCAG 2.1 success criterion 3.3.2 Labels or Instructions Level A
  • Some carousels (displayed only on small screens or at high zoom levels) do not have a method to pause or stop their movement. This fails WCAG 2.1 success criterion 2.2.2 Pause, Stop, Hide Level A

NHS Wales Informatics Service, who provide technical support for our website, aim to have these failings corrected by January 2021.

Disproportionate burden

Whilst we will prioritise information on our services and activities to ensure it is digitally accessible wherever possible, we know there are some sections of our website of a corporate nature, which are not currently accessible and have been produced since September 2018.

For these sections, we will identify where we know documents are non-compliant and provide contact details wherever possible.  As documentation is renewed in the future, we will ensure digital accessibility is considered.

Navigation and accessing information

  • There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).
  • It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
  • It’s not possible for users to change text size without some of the content overlapping.

Content that is not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we occasionally have PDFs with information on how to access our Advocacy Service.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services. We do not plan to fix any non-essential PDFs or other documents published before 23 September 2018, for example, meeting papers, minutes & actions and visit reports.  However, we will endeavour to make any new PDFs or Word documents accessible wherever possible.

Live video

We do not plan to add captions to live audio or video streams. However, we will always aim to provide subtitled versions of pre-recorded videos produced.

What we are doing to improve accessibility

We plan to identify and fix issues according to the timescales shown for each area above, in partnership with our technical support providers NHS Wales Informatics Service.

We are also planning to amend our publication standards to take account of the need to make our information accessible via the website and any apps that we may use in future.

Preparation of this accessibility statement

This statement was prepared in October 2020, based on technical compliance and non-compliance as identified by our technical support providers. The website will be reviewed, both internally and externally over the coming months and our statement will be updated in January 2021.

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level AA, and these tests have been carried out internally.

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